Privacy Policy

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Privacy Policy

Last Updated: April 15, 2023

At AIx Automation, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide to Us

We may collect information that you provide directly to us when you:

  • Create an account or register for our services
  • Fill out a form or submit a request
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys, contests, or promotions
  • Contact our customer support
  • Apply for a job

Information Collected Automatically

When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns, including:

  • IP address and device identifiers
  • Browser type and operating system
  • Pages you view and features you access
  • Time spent on pages and interaction patterns
  • Referring websites and exit pages
  • General geographic location (e.g., country or city)

Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities and to enhance your experience on our website. For more information about our use of cookies, please see our Cookie Policy.

Information from Third Parties

We may receive information about you from third parties, such as business partners, marketing agencies, and data providers. This may include contact information, demographic data, and interest-based data that helps us improve our services and marketing communications.

How We Use Your Information

We may use the information we collect for various purposes, including:

Providing and Improving Services

  • Facilitate account creation and authentication
  • Deliver, maintain, and improve our services
  • Personalize your experience with our products
  • Respond to your requests and provide customer support
  • Develop new features and functionality

Communications and Marketing

  • Send administrative messages about your account or services
  • Provide updates about our products and features
  • Deliver marketing communications, if you have opted in
  • Process survey responses and feedback
  • Contact you about events, webinars, or educational content

Analytics and Research

  • Analyze usage patterns and trends
  • Measure the effectiveness of our marketing campaigns
  • Conduct research to improve our services
  • Generate aggregated, non-identifying analytics
  • Test and troubleshoot new features

Legal Compliance

  • Comply with applicable laws and regulations
  • Establish, exercise, or defend legal claims
  • Prevent fraud, unauthorized activities, and security breaches
  • Protect the rights, property, or safety of our users and others
  • Fulfill our contractual obligations

Disclosure of Your Information

We may share your information with third parties in the following circumstances:

Service Providers and Partners

We may share your information with trusted service providers, contractors, and business partners who perform services on our behalf, such as hosting, data analytics, payment processing, customer service, email delivery, and marketing assistance.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request). We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

With Your Consent

We may share your information with third parties when you have given us your consent to do so. You can withdraw your consent at any time.

Data Security

Security Measures

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Cross-Border Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have different data protection laws than your country of residence. When we transfer your information, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your information:

Access and Control

  • Access the information we have about you
  • Update or correct your information
  • Delete your information (subject to certain exceptions)
  • Export your information in a portable format
  • Restrict or object to certain processing of your information

Opt-Out Options

  • Opt out of marketing communications
  • Manage cookie preferences
  • Opt out of certain data sharing with third parties
  • Unsubscribe from our newsletter

GDPR Rights (European Economic Area)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, restrict, object to processing, and erase your information, as well as the right to data portability and the right to lodge a complaint with a supervisory authority.

CCPA Rights (California)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what information we collect about you, the right to request deletion of your information, the right to opt out of the sale of your information, and the right to non-discrimination for exercising your rights.

How to Exercise Your Rights

To exercise your privacy rights, please contact us at privacy@aixautomation.com. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

If you believe that we might have any information from or about a child under 16, please contact us at privacy@aixautomation.com.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy and, in some cases, we may provide additional notice (such as adding a statement to our website or sending you a notification).

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Continued use of our services after the effective date of a revised policy constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

AIx Automation Data Protection Officer

privacy@aixautomation.com

We typically respond to privacy inquiries within 3 business days.

AIx Automation, Inc.
123 Tech Plaza, Suite 400
Austin, TX 78701
United States