Logistics Company Automation

Logistics Company Automation

Regional B2B distribution: 85+ vehicles, three DCs, 150+ people. National carriers and app-native competitors were not the only problem; dispatch still lived in spreadsheets, customers could not see trucks, and on-time performance was stuck in the sixties.

Results and Impact

• 23% lower fuel cost from better routing
• 18% more stops per vehicle per day
• Route planning: 3–4 hours down to ~30 minutes daily
• On-time delivery: 68% → 91%
• Delivery window: ~4 hours → ~45 minutes
• ~$420K/year fuel savings
• ~15% more effective fleet capacity without new trucks
• ~82% fewer “where is my shipment?” calls after self-service tracking

Dispatch moved from daily firefighting to planning; customers got honest ETAs.

The Challenge

Routes were built by hand every morning (3–4 hours), often 20–30% longer than they needed to be. Tracking updated at sparse checkpoints; CS handled 75+ tracking calls a day. POD was paper; order, dispatch, and billing did not line up for eight hours or more. GPS and ELDs alone had not fixed the workflow.

Our Solution

We connected optimization, live position, and billing so one trip generates one story from dispatch to invoice.

• Route optimization using live traffic and constraints dispatchers actually use
• Tracking and customer portal with tight updates and geofenced events
• Integrations into OMS and billing so completed work triggers the right downstream steps

Mapped processes first, then built, then rolled out by region with training and tuning.