E-commerce Back Office Integration
Impact
82% reduction in order processing time
Confirmed by client
Timeline
4 weeks
Industry
E-commerce
E-commerce Back Office Integration
This retailer grew from one Shopify store to Amazon, retail POS, and wholesale B2B. Each channel lived in its own system. Orders, inventory, and customer data did not line up without a lot of manual work.
Results and Impact
- 82% faster order processing, with same-day shipping for most orders
- 95% less manual data entry
- 45% fewer inventory discrepancies and far fewer oversell incidents
- About $380K saved per year in ops and error-related cost
They later added two more channels without growing back-office headcount.
The Challenge
At roughly $12M revenue across four channels, the gaps showed up daily: inventory updated by hand, orders re-keyed into fulfillment and accounting, customer data split across tools, and finance closing the books from stitched-together exports. Generic connectors had already failed once because the business was not a simple one-store setup.
Our Solution
We built a central operations layer so channels, fulfillment, inventory, and finance share one flow instead of four parallel ones.
- Unified order management with routing to the right fulfillment path
- Inventory sync both ways across platforms
- Customer profiles with history across channels
- Financial reconciliation tied into accounting
- Exception queue so edge cases go to people, not lost in spreadsheets
Phased rollout with migration and validation at each step kept day-to-day sales running.
Technical details
The solution was built using an event-driven architecture with these key components:
- Central Integration Hub - Processes events from all systems and maintains the source of truth
- API Connectors - Custom interfaces for each platform (Shopify, Amazon, Square POS, etc.)
- Data Transformation Layer - Normalizes data between disparate systems
- Rules Engine - Handles complex business logic for order routing and inventory allocation
- Monitoring Dashboard - Provides real-time visibility into system performance and exceptions
The modular design allows for adding new sales channels or replacing existing platforms without disrupting the entire ecosystem.